Choose Your Billing Portal
RMA of New York offers the option of paying your bill online through billing platforms Phreesia, Luminary Billing, and Rectangle. Please check the date of service and the date of the bill to determine which billing platform to use.
Office & Treatment Cycle Bills - Starting February 1, 2025
Includes: New IVF cycles February 1, 2025 onward
Cryostorage Bills - Starting May 1, 2025
Includes: Cryostorage billing May 1, 2025 onward
Past Due Balances - Before April 30, 2025
Includes: All past storage and non-storage bills (office visits, treatment cycle fees, etc.) before April 30, 2025
Rectangle: RMA of New York Westchester
Questions?
If you have questions about your bill or are unsure which billing platform to use, please contact our team. We will be happy to help you.
- General office visits and treatment cycle fees are coordinated by your physician’s team financial coordinator. Patients can contact their team email or call 212-756-5777 and select 1.
- For general billing questions and past due storage payments, patients can email [email protected] or call 212-756-5777 and select 5.
- For Luminary Billing CryoStorage, patients can email [email protected] or call 1-888-877-3285 and select 6.
- Please note that specimen information in Luminary Billing is displayed by Freeze Date. Specimen Count is not available in the Luminary Billing portal. To view your Specimen Count and other clinical information, please visit: RMA of NY’s patient portal - My Reproductive Portal
- Freeze Date: refers to the day on which specimens were frozen (cryopreserved) for future use. Each row represents a Freeze Date event and does not represent specimen count.
- Specimen Count: refers to the number of eggs, embryos, or vials of sperm cryopreserved. Specimen Count is not available in the billing portal.