Information to our patients about the Coronavirus
RMA of New York takes the health and safety of our patients and staff seriously. To that end, we have continued to update and implement a series of robust safety guidelines.
Our COVID-19 safety policies and procedures incorporate all measures outlined by the Center for Disease Control (CDC) to instill confidence in our care and welcome back patients for any in-person services they may require.
Here are some of the steps we are taking to protect our patients and team.
The following operating procedures will be strictly enforced at all of our locations.
- Physical distancing is being maintained through precise scheduling of all office visits including morning monitoring and through re-organizing work flow and office space
- Screening questionnaires are being administered to all patients and staff, and temperatures are measured upon office entry
- Due to resurgence of COVID-19 cases in many states around the country, the state of New York has institute a mandatory 14-day quarantine period for any individual who travels to/from many states. Please see the current list of states. As a patient, if you have traveled to of these states your appointment will be transitioned from an in-office to a telemedicine visit and your treatment will not continue until the 14-day period has expired.
- All patients and staff are required to wear appropriate personal protective equipment (PPE), including mandatory face masks
- RMA of New York has increased the frequency of its daily cleaning, with particular attention geared towards the disinfection of high-contact areas.
- Patients must come alone to morning monitoring, egg retrieval and transfer appointments
RMA of New York is taking extra precautions and enforcing social distancing guidelines. Instead of the previous first come first serve basis, you will now receive an email with a set appointment time for your morning monitoring appointment. The nurses will do their best to accommodate preferred time slots. On the day of your appointment, you should wait outside of the office building so as to prevent crowding in waiting areas. Once the office is clear, you will receive a text notification alerting you to come upstairs for your appointment. When you come into the office, please inform the sign in desk that you have arrived. You will then be screened by a staff member who will ask you a few questions and take your temperature. After this screening, you can sit in the waiting room where chairs are positioned 6 feet apart. You will be called in for your appointment shortly thereafter. Once your monitoring appointment is complete you are free to leave. You are no longer required to sign out, however, if you have any questions, you may alert the staff and they will have the appropriate person follow up with you by phone that day.
Your health and success is our priority. If you have any further questions regarding your care, cycle, or how this may affect you as a patient please call us at 212-756-5777.
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